Privacy Policy
Same Water Ltd ('we', 'us', 'our') is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or use our services.
Same Water Ltd is a water consultancy and Legionella compliance company registered in England and Wales. We are the data controller for the personal data described in this policy. Contact: info@samewater.co.uk.
We may collect the following personal data: your name, email address, phone number, company/property name, and any additional information you provide through our website forms, email, or telephone conversations. We also collect technical data through cookies (see our Cookie Policy) including your IP address, browser type, and pages visited.
We use your personal data to: respond to enquiries and provide quotes, deliver our services, communicate with you about your property's compliance, send relevant information about our services (with your consent), improve our website and services, and comply with our legal obligations.
We process your data on the following legal bases: consent (when you submit an enquiry form), legitimate interests (to provide and improve our services), contractual necessity (to fulfil our service agreements), and legal obligation (to comply with health and safety record-keeping requirements).
We do not sell your personal data. We may share your data with: our CRM and email service providers (Zoho), UKAS-accredited laboratories (for water sampling results linked to your property), and any third party required by law. All third-party processors are bound by data processing agreements.
We retain your personal data for as long as necessary to fulfil the purposes described above, and in accordance with our legal obligations. Enquiry data is retained for 3 years. Service records (including risk assessment reports) are retained for 6 years in line with health and safety requirements.
Under UK GDPR, you have the right to: access your personal data, rectify inaccurate data, request deletion of your data, restrict or object to processing, data portability, and withdraw consent at any time. To exercise any of these rights, contact us at info@samewater.co.uk.
If you believe we have not handled your data correctly, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.